It has more to it than first appears. From managing food and beverage on a high-end cruise line to orchestrating a top sound music festival, the tourism and hospitality industry encompasses a plethora of fun and engaging careers. Why not jump on board and look into your options in a business that is constantly expanding and adapting to new trends? There are many career opportunities in hospitality and tourism.
The travel and tourism sector contributes 9.8% of global GDP and is expanding. According to the World Tourism Organization (UNWTO), the sector is the largest employer in the world and is responsible for one out of every eleven jobs worldwide. Every day, a new idea is born, plans for a five-star luxury resort are approved by big investment firms, and a family-owned diner opens its doors. The number of tourists is expected to double again in the next twenty years, having doubled in the past two decades. Only a growing middle class can account for the rising numbers.
This industry is resilient and adapts to consumer demands, largely unaffected by the recent economic crisis. The industry is constantly evolving to become bigger and better, from tours to cocktails.
Skilled labor is in high demand as this service-oriented, high-energy, and productivity-driven hospitality and tourism industry continues to expand. The World Travel & Tourism Council (WTTC) predicts that 80 million jobs will be created over the next ten years. Experts in the field say that the sector will have trouble finding enough qualified workers. From Honolulu to St. Petersburg, career opportunities in hospitality and tourism will be abundant.
What are jobs in hospitality and tourism management?
Any position that promotes customer service, travel and vacations, or local tourism initiatives are referred to as jobs in hospitality and tourism management. Event planning firms, travel agencies, hotels, tourist attractions, and tourism agencies typically employ professionals in these capacities.
The management, marketing, and operations of restaurants and food services, lodging, attractions, recreation events, and travel-related services are the primary focus of the hospitality and tourism career cluster.
21 jobs for hospitality and tourism management
Aspiring professionals can achieve leadership positions in the hospitality and tourism management industries through a variety of career paths. Tourism strategies, marketing initiatives, and customer satisfaction are all responsibilities of these positions. You can choose one or more job positions that match your interests, salary expectations, and current qualifications by reviewing potential career paths and additional job details for each.
This article provides a definition of hospitality and tourism management jobs, 21 career examples, salary expectations, job responsibilities, and necessary qualifications.
To assist you in selecting one or more career paths, the following list of 21 jobs in hospitality and tourism management includes job descriptions for each position:
1. Pastry chef
National average salary:Â $34,901 per year
A pastry chef is a type of chef who makes a variety of pastries and other desserts for restaurants, bakeries, and patisseries. They collaborate closely with the rest of the kitchen staff to make dough mixtures, come up with new recipes, decorate desserts, and keep an eye on the baking process to make sure the end product is good.
Individuals can either earn a high school diploma and devote time to improving their skills in order to become pastry chefs, or they can enroll in a pastry arts program leading to an associate’s or bachelor’s degree.
In a hotel, restaurant, catering company, or other foodservice establishment, a pastry chef is in charge of the baked goods and/or sweets. Additionally, they might plan the dessert menu or manage a small group of pastry chefs. The creation of a variety of desserts, such as pastries, cookies, and other sweets, is the job of pastry chefs, who are also known as dessert chefs. They can work as part of a larger team of chefs in a variety of food industries.
How can I learn to make pastries? In general, pastry and confectionery chefs do not require formal education. Bakers and cooks can frequently find employment in bakeries despite not having a formal education. In some businesses with kitchens that serve pastries, pastry and confectionery chefs with a lot of experience may be needed.
2. Activities director
National average salary:Â $36,258 per year
An activities director oversees guest activities and ensures a positive guest experience for hotels, resorts, travel agencies, and cruise lines. This might entail making fun activities for guests to do inside their facilities, giving guests tours of the surrounding area, or planning the guests’ itineraries. The majority of activities directors hold bachelor’s degrees in hospitality, tourism, event planning, or recreation.
You typically work as an activities director in a facility for the elderly or disabled to plan and manage recreational activities and programs. You make and lead exercises like expressions and specialties, music, dance, and sports to foster their interactive abilities and advance dynamic, solid ways of life. To work with these populaces, you really want persistence, empathy, and brilliant relational abilities. Activities program design, assistant and other staff training and management, patient interaction, and first aid are all part of your job.
You must be a licensed recreational therapist to hold many activities director positions. A bachelor’s degree in recreational studies, occupational therapy, therapeutic recreation, or a field closely related to it is required. You can improve your marketability as a job seeker by earning additional credentials like the Activity Director Certified (ADC) credential from the National Certification Council for Activity Professionals (NCCAP) after gaining experience as an activities assistant. Activities director positions are available in senior centers, group homes, nursing homes, and day care centers.
3. Guest service agent
National average salary:Â $35,558 per year
From the time a guest checks in to the time they check out, a member of the hotel’s guest service team is there to meet their needs. When a guest asks, they give them room keys, set up baggage assistants, and delegate tasks to other staff members like housekeepers or room service workers. Someone who wants to start a career as a guest service agent should have a high school diploma at least.
The guest service representative’s primary responsibilities are to assist guests with the check-in and check-out procedures, provide them with information about hotel services, and provide them with attentive, friendly, and professional service throughout their stay.
Candidates who have some prior experience managing guests are hired by the majority of businesses. Part-time work at any hotel or restaurant can give candidates some work experience. They can then submit an application for a position as a guest service associate.
4. Cafe manager
National average salary:Â $35,722 per year
Cafe managers are in charge of the day-to-day operations of cafes in hotels, shopping centers, and other locations. They hire and train cafeteria workers, make adjustments to the coffee and bakery menus, handle difficult questions from customers, and keep their facilities clean.
In addition, cafe managers devise work schedules to guarantee that they always have sufficient staff to handle peak business hours. Someone must have a high school diploma and previous experience working in a cafe as a barista or supervisor to become a cafe manager.
A café or similar small restaurant is run by a cafe manager. Your responsibilities as a cafe manager include overseeing all daily operations and staff. Among the responsibilities are interacting with customers, creating a menu, ordering food and other supplies, and taking inventory.
A solid background in customer service, particularly in the hospitality or food service industries, is necessary for this position. By working in the same restaurant, many cafe managers advance to management positions and gain experience.
Even though this is the old way, many high-ranking employers now prefer candidates with an associate’s or bachelor’s degree in a related field. Strong abilities in management and communication are additional qualifications.
Depending on the cafe where you work, the career path to becoming a cafe manager may vary significantly. Some cafes require applicants to have a high school diploma or GED, while others require candidates to have at least an associate’s or bachelor’s degree in hospitality or restaurant management.
In most cases, you need years of relevant work experience in the food industry to be qualified for a management position. Beginning in entry-level positions and working their way up to managerial positions, many Cafe Managers progress through the restaurant’s ranks. A candidate may have a better chance of succeeding as a Cafe Manager if they have more experience handling payments and adhering to various industry rules and regulations.
5. Food truck manager
National average salary:Â $35,860 per year
Managers of food trucks are in charge of the employees and day-to-day operations of food trucks in big cities, small towns, or major tourist attractions. They might be in charge of scheduling work, getting licenses for food service in different areas, and ordering food inventory as needed. Managers of food trucks should have at least a high school diploma, but they can also benefit from working as a food truck employee in the past.
6. Hotel assistant general manager
National average salary:Â $38,850 per year
Every day, the hotel’s assistant general manager assists the general manager with their work. They assist the general manager in interviewing candidates for positions, making hiring decisions, and coordinating employee training efforts. In order to allow general managers to take vacation or sick days, hotel assistant general managers may also cover shifts for general managers and serve as temporary general managers for a predetermined period of time.
A high school diploma and a few years of hotel work experience are required to become an assistant general manager in a hotel. A bachelor’s or associate’s degree in hospitality and tourism can also lead to this position at larger chains.
7. Cruise agent
National average salary:Â $40,247 per year
Travel agents and cruise lines employ cruise agents to assist guests in locating and booking cruise vacations that are within their budget and interests. Prior to and following a cruise vacation, they also provide additional services for guests, such as arranging for various modes of transportation and booking hotel accommodations.
People who want to start a career as a cruise agent should show that they enjoy traveling and are familiar with cruise ship vacations. In order to work as a cruise travel agent, they should also have at least a high school diploma and benefit from obtaining a professional certification.
Clients who book reservations through cruise travel agents receive assistance with the sales process. You could play this role by giving the customer information about each cruise and its destination, discussing the customer’s budget and offering travel options that fit their needs, making travel and lodging arrangements, and carrying out any other administrative work necessary to schedule the cruise.
Clients can communicate with cruise travel agents in person, via phone, chat, or email. You might also need to be available to your customers while they are on vacation in case there are issues with their accommodations, stops, or destinations. This could mean being on call at night and on weekends.
A high school diploma or its equivalent and some travel industry experience are the primary requirements for becoming a cruise travel agent. Candidates with formal training in a related field, such as an associate’s or bachelor’s degree in marketing or international studies, may be preferred by some employers.
There are schools that offer courses or programs specifically designed for professional travel planning. These courses can help you stand out from other applicants by teaching you how to use industry software. Before enrolling in any education for this position, be sure to check your local regulations because the exact requirements for additional certification or licensing vary by state.
8. Catering manager
National average salary:Â $42,571 per year
A catering company or event venue’s kitchen and server staff are overseen by catering managers. They recruit and instruct catering staff, collaborate with the chef to develop an efficient catering menu, and highlight start times for staff members based on the amount of time required to set up and prepare food prior to an event. Having an associate’s degree or a bachelor’s degree in a field like hospitality or food service can help someone become a catering manager.
Chefs and catering assistants are overseen by catering managers. In restaurants, hotels, and resorts, it is their job to manage the day-to-day catering services and operations. Catering managers are in charge of ensuring the success of their restaurants by keeping an eye on service and food quality.
To prepare for a career as a catering manager, you should enroll in courses in Hotel Management, Catering Technology, Culinary Arts, or Food and Beverage Service Management. You can look into courses like BHM, BHMCT, BSc CA, BSc H&HA, BCT CA, etc., which are typically sufficient for this job.
A significant segment of the food and beverage industry is catering management. At events, it entails preparing, organizing, and planning the food and beverage service for a large number of people. When it comes to serving a large number of guests, catering is a popular choice.
9. Spa manager
National average salary:Â $43,610 per year
At spa facilities, it is the responsibility of spa managers to oversee daily operations. They are responsible for hiring and training employees for the spa, as well as keeping an accurate inventory of cosmetics, sheets, towels, robes, and other items that help customers unwind or receive skin treatments.
Employing freelance marketers or putting together advertisements for digital or print platforms may also be necessary ways for spa managers to promote their establishment. A bachelor’s or associate’s degree in hospitality or business management, along with a few years of work experience at a spa, are the education requirements for potential spa managers.
A bachelor’s degree in hospitality management, business administration, or a related field is required for many positions as a spa manager. However, a bachelor’s degree and substantial work experience are not always required for all jobs. You should study business management, which includes marketing, finance, and customer service.
10. Travel consultant
National average salary: $44,266 per year
Individuals, educational institutions, and businesses all benefit from the assistance of travel consultants. They meet with customers to talk about their travel options and whether they need to get vaccinated, get a passport, or bring clothes that are appropriate for the weather. They also help clients find the best travel accommodations for people with disabilities, medical conditions, and other ailments and provide advice on pricing requirements.
Individuals can earn a high school diploma and a voluntary certification to become travel consultants. A bachelor’s or associate’s degree in hospitality or tourism, on the other hand, can lead to a career as a travel consultant.
As a travel agent, you can improve your skills with one of two recognized certifications. CTA (Certified Travel Associate) and CTC (Certified Travel Counsellor) are these certifications. If you have worked in the retail travel industry for at least a year, you can apply for the CTA designation.
11. Tour manager
National average salary:Â $44,295 per year
For a tour company, tour managers oversee tour bookers, tour guides, tour bus drivers, and marketing staff. They plan shifts of work for tour guides, come up with marketing plans to get more people to book tours, and read reviews from visitors to see how they can improve their experience.
After working for a tour company for a few years and earning a high school diploma, individuals can become tour managers. They can also get a bachelor’s or master’s degree in something like tourism management or hospitality.
A bachelor’s degree in a related field, such as aviation management or travel and tourism management, is required. Priority is given to applicants with travel and tourism credentials from the IATA. The tourism industry-related work experience of previous applicants is preferred.
A tour manager’s primary responsibility is to ensure that everything runs smoothly. This typically entails making travel arrangements, coordinating with venues, managing finances, facilitating interactions with media, and locating local services at each tour stop.
Time management, interpersonal communication, budgeting, and financial management are all essential skills for Tour Managers to have. They must be able to deal with a wide range of people, resolve problems quickly, and ensure that everyone is having a good time.
The majority of tour managers have worked in some other capacity prior to entering tour management, so they are intimately familiar with the music industry. Understanding the sound of live concerts, performance equipment, and musical instruments can be helpful.
12. Hotel sales coordinator
National average salary:Â $44,734 per year
The job of a hotel sales coordinator is to assist guests in booking their stays. Additionally, they collaborate with hotel management and a team of sales coordinators to develop strategies for increasing bookings and repeat business. A bachelor’s degree in either hospitality and tourism or sales, marketing, or related field is required to work as a hotel sales coordinator.
It is the responsibility of the sales manager to bring more customers to the hotel in order to boost sales. They look at competitor activity, evaluate local markets for potential customers, and schedule site visits to start new sales.
Using direct sales, marketing, mailings, and social media, hotel sales managers are responsible for developing new business and developing strategic plans that increase employer sales revenue. In order to maximize the performance of their sales team, they must be able to identify opportunities, utilize all available sales and marketing resources, and be familiar with sales training programs, industry trends, and tools.
In terms of education and experience, the majority of Sales Managers already have a track record of success in a similar position, are friendly, self-assured, well organized, and highly detail-oriented. They typically have three to four years of experience in sales and marketing in addition to a degree in business administration, marketing, or hotel management.
13. Travel agent
National average salary:Â $49,219 per year
Travel agents assist clients in booking transportation, hotel accommodations, and the creation of trip itineraries for their vacations. Travel agents can work for travel agencies or independently. Additionally, they assist customers with rescheduling canceled flights and transferring between hotels.
Imminent travel planners can accomplish their job by procuring a secondary school confirmation and by exhibiting an affection for movement. However, they can also benefit from earning a professional travel agent certification or earning an associate’s or bachelor’s degree in a field like hospitality and tourism management.
14. Entertainment manager
National average salary:Â $50,067 per year
Singers, musicians, dance groups, comedians, and other entertainment professionals are booked by an entertainment manager in conjunction with resorts, cruise lines, hotels, and other lodgings. Their responsibilities include scheduling bookings, holding auditions for potential talent, and negotiating prices with clients.
A bachelor’s degree program in hospitality and tourism management, event planning, or events and entertainment is required to become an entertainment manager.
Events for a company are scheduled and overseen by an entertainment manager. You are the link between the performers and the booking company. Because you are working for a corporation or venue rather than the performers, this position is distinct from that of a manager of the entertainment business.
You can work with places like parks, hotels, and lodges as well as with businesses. Finding entertainers, negotiating contracts, overseeing marketing efforts, and managing a team tasked with carrying out the event are among your responsibilities. Your job prospects will be significantly improved if you have experience working with talent agents and event management.
The steps it takes to become an entertainment manager vary by industry. A bachelor’s degree in marketing or public relations is required to work in corporate event management. Additionally, you need experience working with clients and planning events. A degree is not required to work in media and entertainment.
However, formal education can aid in career advancement. Additionally, you must be well-versed in the entertainment industry. Establish solid working relationships with professionals in the field. Improve your ability to negotiate. When negotiating contracts with performers, these will come in handy.
15. Director of food service
National average salary:Â $51,680 per year
A director of food service oversees the guest’s food service at hotels, cruises, and other lodgings. They are responsible for creating a budget for food inventory and supplies, communicating with managers and kitchen staff, approving menu and beverage concepts, and ensuring the quality of the dining and food operations. A bachelor’s or master’s degree in hospitality management, food service management, or culinary arts is required for food service directors.
Directors of food services are in charge of all food services activities and work in restaurants, hotels, resorts, conference centers, and cruise ships. The food services director is in charge of the preparation of the food, the quality of the meals served, the presentation of the food, as well as the serving dishes, utensils, and linens.
However, duties may vary depending on the employer and the location. In addition, the food services director ensures compliance with any state, local, or organization-wide food safety regulations and oversees all food service-related staff, budgeting, and purchasing.
Typically, obtaining a bachelor’s degree is the first step toward becoming a director of food services. A position as an assistant chef in a venue of moderate to large size, such as a hotel or conference center, is typically the next step.
Some food services directors are also promoted from positions as assistant food services directors or restaurant managers. Food sciences, food services management, hospitality, or business degrees may be preferred by some employers, even though there is no specific educational requirement for the position of food services director.
16. Park manager
National average salary:Â $52,182 per year
The quality of public parks must be upheld by park managers, who also oversee a team of skilled landscape and maintenance workers. Gardeners and landscapers are hired and trained by them, and they keep good relationships with contractors and lawn service companies. Their objective is to keep the park safe and attractive for the public to enjoy. A bachelor’s degree in a field like leisure and recreation or landscape design is required for potential park managers.
Typically, you need a bachelor’s degree and one to two years of experience to manage a park. Before becoming a park manager, the most common jobs are manager, assistant manager, and cashier. A park manager must possess soft skills like analytical ability, physical stamina, and speaking abilities, according to hiring managers.
17. Resort manager
National average salary:Â $53,125 per year
Daily operations at resort facilities are overseen by resort managers. They typically keep an eye on things like housekeeping, the finances of the resort, marketing materials, upkeep, and guest satisfaction. A bachelor’s or master’s degree in hotel management or hospitality and tourism is required to become a resort manager. Additionally, one must have worked in the resort industry previously.
A bachelor’s or associate’s degree in hospitality management is required to become a resort manager. However, the Educational Institute of the American Hotel and Lodging Association (EIAHLA) offers a Lodging Management Program (LMP) during junior and senior year to high school students who are interested in pursuing this career.
After completing this program as a high school student and accumulating 160 hours of industry work experience, you may be exempt from college requirements. Getting a job as a resort manager typically begins with an assistant manager or manager-in-training position, regardless of your educational path.
18. Director of housekeeping
National average salary:Â $54,133 per year
The director of housekeeping oversees the housekeeping staff at hotels, cruise lines, and other lodging establishments to ensure that guests receive clean accommodations. They keep an eye on the inventory of cleaning supplies, towels, bedsheets, and guest amenities, as well as the hiring and training processes. A bachelor’s degree in hospitality management or years of experience in the cleaning service industry can be beneficial to directors of housekeeping.
19. Leisure manager
National average salary:Â $61,351 per year
In sports complexes and recreational facilities with activity rooms, pools, and gyms, a leisure manager oversees daily activities. They are responsible for hiring and training fitness instructors, facility maintenance staff, and front office staff. In addition, they plan ways to advertise their facilities to the general public in the area in order to attract renters or members. A bachelor’s degree in leisure and recreation management, facility management, or hospitality is required to become a leisure manager.
20. Airport manager
National average salary:Â $66,692 per year
Airport managers ensure that an airport runs smoothly. They hire, train, and monitor security, customer service, and customer amenities-related activities at the airport. Airport managers also make certain that airlines that work with their airport adhere to FAA regulations.
A bachelor’s degree in airport management, airport management and operations, or aviation management is required for those considering a career as an airport manager. They should also have a few years of work experience in an airport position.
21. Food and beverage manager
National average salary:Â $71,251 per year
Managers of food and beverage create menus for food and beverage establishments. Additionally, they employ and train kitchen staff to cook and prepare their menu. A bachelor’s degree in food services or culinary arts is required to become a food and beverage manager.
Types of hospitality and tourism career list
Here are 14 types of careers that you can pursue in hospitality and tourism management:
1. Banquets and conferences
A career that is both challenging and exciting, working in hotels, resorts, and conference centers to set up rooms and handle events. This might be a good fit for you if you enjoy watching an event come to life, from the very beginning of planning to the very end. Your clientele is ever-changing, creating a one-of-a-kind setting that never gets old—from hosting political receptions and corporate holiday parties to organizing a 500-guest NGO Gala to raise awareness for humanity aid.
2. Food and beverage management
Responsible for everything food and beverage-related, including ordering products, hiring employees, and balancing profit and loss statements. Exceptional social and analytical skills are required for the job. The ideal candidate is well-organized, service-oriented, calm under pressure, and business-minded.
3. Front office reception
The front office represents the brand and its standards of service to guests from the moment they enter. These people are friendly, focused on providing excellent customer service, and they are knowledgeable not only about the products they sell but also about the surrounding area.
4. Resort management
Oversee all departments of operations, including housekeeping, food and beverage, security, and the front desk. This is a very varied position that oversees a wide range of people and is accountable for the facility’s overall success. In this management position, a strong leader who is both service-oriented and business-savvy will excel.
5. Restaurant management
A dynamic position that involves leading a group of workers who serve food and beverages. A typical day for a restaurant manager can include everything from bussing tables on a busy night to tasting wines with various distributors. Inventory, ordering, and budgeting are frequently at the top of a manager’s list of things to do. They are also in charge of the operation’s overall operation.
6. Spa and wellness management
Accountable for a health or beauty spa’s day-to-day operations. The position can be focused on customer service or more business-oriented, handling all marketing, scheduling, and training, depending on the size of the business.
7. Concerts, festivals, and exhibitions
Project management and event planning for large-scale events. Before launching or hosting an event, this position requires studying the brand, determining the target audience, developing the event concept, and coordinating all technical aspects.
8. Wedding coordination
It all comes down to the small things and making connections. Brides want to trust their wedding coordinator, so they need someone who is extremely organized and enjoys putting on special events with a lot of moving parts. They also need someone who can balance the need for structure and creativity in the workplace. a career that pays well for the right person and leaves lasting impressions.
9. Airlines
Get on board and work as a flight attendant to see the world. Take care of food and beverage, duty-free, and other customer service requests for the in-flight services. You’re in a new place when you land, traveling the world frequently.
10. Amusement parks
Make each child’s eyes sparkle. Be ready to welcome amusement park visitors behind the desk selling tickets, supervising a food and beverage outlet, or controlling the rides themselves as a member of the leadership team.
11. Casinos
There is a huge gaming service industry, and most jobs are in casinos or at the racetrack. A person who wants to work in this field might be a dealer, a slot machine attendant, a pit boss, or an overall operations manager in charge of the activities, as well as any lounges or food and beverage options that are available to players.
12. Catering
This is a fun and challenging career that combines sales, project management, and food and beverage. This position is always on the move, answering questions and giving instructions, whether you are the chef creating the menu or the coordinator organizing the vendors. a fantastic position that combines event planning with sales.
13. Cruises
Go into the sea. Similar to a hotel, but you move from port to port by floating. Work in security, food and beverage, housekeeping, or sales. Perhaps you want to be the big boss, in which case there are many moving parts to keep an eye on round the clock.
14. Consulting
Whether you work for a company or start your own, this career requires a foundation of experience to advise clients. Whether you work in travel, hotels, or restaurants, becoming an expert in your field will enable you to provide sound advice.
Why choose a career in hospitality and tourism management?
One of the world’s most important business sectors is hospitality and tourism. In this program, you’ll foster the abilities to think imaginatively and innovatively, and to successfully convey. In addition, you will gain international experience, participate in sustainability-focused tourism and hospitality courses, gain work experience, and participate in community projects.
A pathway into a multibillion-dollar global industry that connects marketing, digital entertainment, talent management, and event management in a dynamic industry that helps set the agenda for online culture and entertainment is provided by the new Esports Management concentration.
Companies like Marriott International, the Walt Disney Company, Darden Restaurants, Quaintance-Weaver Restaurants & Hotels, and the Greensboro Convention & Visitors Bureau are among the employers of graduates.
What are the career options in hospitality and tourism management?
Majors in hospitality and tourism management profit from the program’s connections to the travel and tourism sector. Daly Seven Hotels, for instance, frequently employs program participants for internships. Many of these interns have gone on to work in management positions at the company after they graduate.
A degree from hospitality and tourism management can prompt an assortment of satisfying vocations, for example:
Hotel and Lodging Management
Tourism Destination Management
Travel Agent
Wine and Beverage Manager
Meeting and Event Planner
Tasting Room Manager
Tour Guide or Operator
Private Club Manager
Cruise Ship Management
Theme Park Management
Catering Management
Wine Sales Representative
Revenue Management
Resort Management
Sales and Marketing Management
Casino Operations Management
Sommelier
Festival Coordinator
Spa Management
Visitors Bureau Management
Leisure Activity Coordinator
Concert Promoter
Food and Beverage Manager
Wedding Coordinator/Planner
Beverage Distributor
Corporate Travel Management
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